Aligning Your Content Quality To Your Content Strategy Journey
Content quality plays an important role in your customer’s information needs, as it positively affects how information on installation, training, use, support and troubleshooting is communicated: in a clear and understandable way, which also happens to save costs in the meantime. However, simply using a standardized terminology list or having a style guide in place is only part of the solution. Managing and enforcing on terminology and writing rules across the board, getting people trained, breaking down silos and putting processes and tools in place is what ultimately will help you get there.
During this presentation, we’ll explain the role of content quality as part of your content strategy, and show you what steps need to be in place in order to make the journey from identifying the need to having it successfully in place as smooth as possible.
What can the audience expect to learn?
Content quality plays an important role in your customer’s information needs, as it positively affects how information on installation, training, use, support and troubleshooting is communicated: in a clear and understandable way, which also happens to save costs in the meantime. However, simply using a standardized terminology list or having a style guide in place is only part of the solution. Managing and enforcing on terminology and writing rules across the board, getting people trained, breaking down silos and putting processes and tools in place is what ultimately will help you get there.
During this presentation, we’ll explain the role of content quality as part of your content strategy, and show you what steps need to be in place in order to make the journey from identifying the need to having it successfully in place as smooth as possible.
Meet the presenter
Berry Braster has been in the technical documentation field for over 18 years and has helped implement content strategies, including the use of DITA and HyperSTE controlled language software. As Technology Director, Berry is involved with connecting technical documentation to IoT, and how to leverage on technologies like Augmented and Virtual Reality.