Being able to generate output for different delivery methods is great, but what if you turn that upside down, and offer popular content as a service for multiple interfaces and purposes, and leave the incorporation to the dev teams?

Teradata introduced Content as a Service for our very popular analytics function reference content. Single sourced in DITA with our traditional Reference Guide, we exported and transformed appropriate sections into a neutral format, to be used in two separate interfaces, and counting.

Learn about the content transformation and automation behind the service, and how we worked cross-functionally to quickly provide a significantly improved product and content experience for our customers.

What can the audience expect to learn?

Learn how Teradata uses Content as a Service to quickly scale content delivery to meet multiple needs at once, while enabling real-time updates to in-product content. Understand the simple architecture behind our CaaS delivery form, and how we processed our DITA source to provide content that is helpful in a variety of situations.

Meet the presenter

Patricia Ray, an exceptionally tech-savvy Information Architect, specializes in generating technical content for traditional and leading-edge platforms. Her superpowers include tinkering with development tools to improve existing systems and build new, innovative processes.

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