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Deliver Customer Success from the Outside In
Ted Wolff,
Danfoss Power Solutions |
The Politics of Metrics
Sunny Yang, Adobe
Laura Bellamy, VMware
Jenifer Schlotfeldt, IBM
Amanda Washington,
Electronic Arts |
What We Don’t Talk About: Unspoken Obstacles to Cross-Functional Content Efforts, and How to Overcome Them
Toni Mantych, ServiceNow |
Word to Chatbot in Under an Hour
Chad Dybdahl, Adobe |
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The Position of Tech Comms in relation to Marketing and Support
Jill Orofino, Red Hat |
Customizing the DITA Editing Experience in Oxygen XML Editor
Radu Coravu, Oxygen XML Editor |
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Tell Me What You Need: User Experience Design for Documentation
Carol Nugent, VMware |
Becoming an Information-Enabled Organization
Scott Abel, The Content Wrangler |
Whose Content Is It Anyway
Tom Comerford, Supratext |
Content Ryffiner Test Kitchen: Bake quality into your migration to DITA
Micaela Monroe, Ryffine |
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User-Centric Content: The future of technical writing
Katy Campion, Allscripts |
Becoming a Data-Driven Documentation Team
Joe Gelb & Lawrence Orin, Zoomin |
Cross-Functional Collaboration for Content Strategy
Kavitha Kandappan, AMD |
Two Wrongs Don’t Make A Right: Learn The Value Of Proper Deduplication
Helen St. Denis, Stilo International |
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Exploring Content Usefulness and Effectiveness Through Real-Time User Feedback
Michelle Takemoto & Katie Ott, ServiceNow |
What I Learned From Data to Influence My Content Strategies Decisions
Jenifer Scholtfeldt, IBM
Research as a Common Denominator for Cross Collaborative Success
Mina Adame & Missy Yarbrough, IBM
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Collaboration is the Key to Success
Vlad Khanin, NextGen Healthcare |
XSL-FO and CSS: Two Paths, One Destination
Celina Huang, Antenna House
Make Your Metadata Great Again
Fabrice Lacroix, Fluid Topics |
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