2024 Participating Tools Vendors

The following companies are participating at ConVEx Minneapolis. We encourage you to learn about what they do!

Company Overview

We’re Luminary Linguists. Scientists of Sentences. Grammar Geeks. Content Crafters, Support Superheroes, Technical Troubadours, Code-conspirators.

We help some of the world’s most valuable brands meet complex content challenges at immense scale — across writers, languages, and cultures. And we have fun while doing it!

Headquartered in Berlin, with offices in the US, our employees work from over 16 countries around the world.

Our mission

We envision a world connected by amazing content. So our mission is to supercharge the billions of enterprise content touchpoints that power the global customer experience.

The platform maximizes the value of your content, boosts its quality and effectiveness, and gives you time and money back to reinvest in other higher value activities.

Antenna House, Inc. is a global software company that specializes in providing enterprise solutions for high volume, automated document formatting and conversion needs. Our signature product, AH Formatter, is based on the W3C recommendations for XSL-FO and CSS and has long been recognized as the most powerful and proven standards based formatting software available. Today, AH Formatter is used worldwide to produce millions of pages daily in a wide range of industries including financial services, aerospace/defense, government, automotive, telecommunications, and healthcare.

Needs Met, Strengths, or Differentiators

Publish high quality PDF and printed documents from XML, DITA, HTML
Compliant with W3C standards for XSL-FO, CSS, MathML, SVG, Unicode, and supports over 70 languages
PDF5-ML plugin for easy integration, more powerful, and easier to use than the default DITA-OT PDF plugin
Excellent technical support with fast response time and ability to assist clients with any inquiry or request

General Info

Website: www.antennahouse.com
Twitter: https://twitter.com/antennahouseusa
LinkedIn: www.linkedin.com/company/antenna-house-inc

Overview

XDocs DITA CCMS is the leading single vendor solution for companies who want to improve and enhance their information workflow. A standards compliant single-sourcing solution XDocs enables everyone within the organization to create, manage, store and intelligently publish large volumes of both XML and non-XML content.

XDocs has powerful metadata management, flexible workflow and advanced localization control. Bluestream’s own delivery platform enables the instant delivery of content to any platform/device. As a result, XDocs is the leading ‘single vendor’ solution for organizations looking to improve and enhance their information workflow.

Unrivalled functionality and open APIs enables XDocs to solve any technical content challenge. As a result, teams of authors create powerful user-focused content and deliver it to every device and platform. Also, XDocs CCMS is ‘Parts Aware’ and links to ERP and PLM systems. This enables the creation of Bills of Material and Illustrated Parts Catalogues for multichannel delivery.

Needs Met, Strengths, or Differentiators

Flexible DITA CCMS
Advanced metadata management including support for OWL
Advanced support for manufacturing companies
Single vendor solution including Bluestream’s own delivery platform
Full support for non XML content

General Info

Website: www.bluestream.com
Twitter: @xdocs_ccms
LinkedIn: https://www.linkedin.com/company/5326802

Overview

For over 35 years, Comtech Services has helped our clients design, create, and publish information products that meet their users’ needs. We offer a combination of training and consulting services to help you define and implement the infrastructure needed to meet the expectations of both your leadership and your users. At every point in the information development life cycle, we offer expert advice and guidance to help you improve your processes, get to know your audience, fine-tune your content, and use the latest standards and technologies. From process maturity assessments to information models to stylesheets, you’ll find the support and training you need from our knowledgeable consulting team.

Comtech also manages the Center for Information-Development Management (CIDM), a member organization that facilitates sharing information about current trends, best practices, and development within the industry. We provide networking opportunities, host conferences and events (like ConVEx), lead roundtable discussions, and publish newsletters.

Needs Met, Strengths, or Differentiators

We work with hundreds of organizations from various industries and authoring environments; whether it’s DITA or not, we help our clients improve their content, taxonomy, and processes.
Our consultants conduct regular public and custom in-house workshops that expose them to a wide variety of companies, each having unique environments, challenges, and content strategies.
As premier providers on minimalism and DITA training, we share our knowledge with hundreds of people a year – educating ~5000 in our 35-year history.
Through CIDM, we gain unique insights into industry trends by running events and conferences, conducting annual surveys, and hosting monthly roundtable discussions.
Being vendor agnostic, we provide non-bias support to our clients looking to adopt new tools or change platforms.

Representatives attending ConVEx

Dawn Stevens, President and Director of CIDM: [email protected]
Brianna Stevens, Senior Consultant: [email protected]
Dana Aubin, Senior Consultant, [email protected]
Sam Thomas, Consultant, [email protected]
Lisa Lambert, ConVEx Event Coordinator, [email protected]
Trish Grindereng, CIDM Liaison, [email protected]

Overview

Content Rules is one of the most established and well-respected end-to-end content services companies in the industry. The company was founded in 1994 by our CEO Val Swisher, one of the foremost experts on global content strategy.

At Content Rules, we combine content strategy, optimization, and development to maximize the effectiveness of your content and meet your business needs. We work with innovative companies to develop and implement content strategies for structured authoring, content reuse, and multi-channel publishing. Our methodologies are informed by decades of experience making content easy to write, easy to read, easy to find, and cost-effective to translate.

Content Rules services include proprietary methodologies such as The Five Dimensions of Content Standardization™, The Rockley Method™ of Unified Content Strategy, and the Content Transformation and Migration Methodology™. All rights reserved.

General Info

Content Rules Website – https://contentrules.com/
Content Rules LinkedIn – https://www.linkedin.com/company/content-rules-inc./

Company Overview

Since 1981, Data Conversion Laboratory (DCL) has been a leader in helping organizations maximize the value of their content assets through digitization and semantic enrichment. DCL are experts in converting content to XML, DITA, S1000D, and other structured formats. Using the latest innovations in artificial intelligence, including machine learning and natural language processing, DCL helps businesses organize, structure, and process content for modern technologies and platforms. DCL’s highly automated processes improve content quality, eliminate redundancies, and expand revenue opportunities for customers.

DCL’s Harmonizer software identifies reusable and duplicate content in large collections. Once identified, DCL uses sophisticated automated technology to transform content sets to DITA or any structured markup your organization requires.

With expertise across many industries including financial, legal, government, publishing, manufacturing, technology and professional organizations, DCL uses its advanced technology and U.S.-based project management teams to solve the most complex data processing challenges securely, accurately, and on time.
DCL is a multi-year winner of EContent’s Top 100 companies.

More info at https://www.dataconversionlaboratory.com

DITA Strategies develops tailored information architecture solutions to help you future-enable your content and create new business opportunities.
Our DITA (Darwin Information Typing Architecture) Specialists provide information architecture support for a wide variety of organizations across a range of industries, including:
• Training & education
• Technical publications
• Customer support
• Professional services, including coaching and consulting
• Marketing

Overview

Engineering with a difference. Etteplan is a progressive group of over 4,000 global engineering specialists who are working to spark positive change in the world of engineering. We believe that solving tomorrow’s engineering challenges will require a different, more structured, focused approach. One that lets you concentrate more on your core business. Based on our deep industrial insights in varied sectors, we apply new thinking in the areas of industrial equipment and facility engineering, software development, embedded systems, IoT and technical documentation. Our specialists apply unique engineering expertise and service products over the entire product life cycle.

Needs Met, Strengths, or Differentiators

HyperSTE content quality platform, to help writers create better content to save costs and improve their customer experience
Matured product (2003) that has proven to be more cost effective than the competition
Over 850 technical documentation experts

General Info

Website: www.SimplifiedEnglish.com
Twitter: @etteplan
Facebook: https://www.facebook.com/etteplan
LinkedIn: https://www.linkedin.com/company/etteplan-group

Overview

Fluid Topics is an AI-powered Content Delivery Platform trusted by industry leaders for seamless publishing and exceptional customer experience. It unifies your content sources and streamlines personalized, multi-channel delivery. With Fluid Topics, your product knowledge reaches your users quickly and securely, with precision and impact, delivering outstanding user experiences and driving success for your products and services.

Visit www.fluidtopics.com

General Info

Website: https://www.fluidtopics.com/
LinkedIn https://www.linkedin.com/company/fluid-topics/
Twitter : https://twitter.com/fluidtopics

Overview

TransPerfect Inc., an industry leading provider of CCMS (Component Content Management System) software, expertise and capabilities, delivers content supply chain solutions that incorporate authoring, content management, translation management, and rendering systems, to help you communicate in your market effectively and with a high degree of planning and automation. Many companies operating in high-technology hardware and software markets, medical device and others rely on TransPerfect’s CCMS solutions to meet increasingly competitive demands for product documentation – high volume, accelerated time-to-market, and globalized output.

TransPerfect’s CCMS solutions, branded GlobalLink Astoria (enterprise-wide deployments) and GlobalLink Vasont Inspire (departmental deployments), help subject-matter experts create content, reduce translation costs up to 90%, compress product launch times from months to weeks, and generate productivity and management benefits with their flexible delivery models. Astoria and Vasont are part of TransPerfect Inc.’s GlobalLink technology suite, so they work seamlessly with GlobalLink Project Director and other translation management systems.

General Info

Website: http://www.globallinkccms.com/
Twitter: @GlobalLinkCCMS
LinkedIn: www.linkedin.com/company/GlobalLinkCCMS

Company Overview

Heretto is the ultimate AI-enabled content operations platform for customer-driven companies. Empower users to resolve product issues independently with our end-to-end cloud-based CCMS, Deploy API, and Portal. Create, manage, and distribute personalized documentation seamlessly for exceptional content experiences.

Intuitive Stack is a distinguished professional services firm dedicated to modernizing tools and practices for content-rich teams. Our mission is to empower organizations by enhancing their strategies, improving efficiency, and reducing friction in user assistance content creation. We provide a comprehensive suite of services, including individualized coaching, workshops, assessments, and expert guidance, spanning content strategy, user experience, information architecture, taxonomies, and content operations. With a commitment to staying up-to-date in an ever-changing landscape, we offer both ongoing consulting and project-based support.

Our team’s firsthand experience as practitioners uniquely positions us to understand your teams’ needs. We firmly believe that user assistance content is an organization’s most significant untapped asset. We have successfully supported companies from various sectors, including manufacturing, high-tech, retail, electronic health records, financial, enterprise software, security, and SaaS. We prioritize building strong relationships and educating you to ensure your long-term success.

Partner with Intuitive Stack, and let us elevate your content practices, making your organization more efficient and effective. Together, we will reduce friction in content creation and help you unlock the full potential of your user assistance content.

www.intuitivestack.io

JANA is a leading engineering and technical documentation services company with 50 years of experience providing best-in-class technical information and data management services. Our service and software solutions are employed by many of the nation’s largest and most successful high-tech companies.

JANA’s core business is engineering and the authoring, illustrating, publishing and delivery of technical publications. Our clients know that they can rely on our broad base of technical knowledge and experience to deliver on the promise of a highly accurate and on-time final delivery, particularly for the aviation and
aerospace industries.

Founded in 1973, JANA is a third generation family-owned business, with its headquarters and main production facility in San Antonio, Texas. With additional production groups at various locations across the United States, JANA has the unique ability to grow and expand quickly to meet even the most demanding
production requirements. JANA’s clients will always be able to rely on the quality of our people and the quality of our processes to provide…

The right solutions, right now.

MadCap Software revolutionizes content management, offering end-to-end solutions for creation, publication, distribution, and analysis of technical documentation and learning and development content. Our suite transforms content into a competitive asset, enabling organizations to shift from cost centers to revenue generators. With a focus on accelerating knowledge transfer, our products cater to diverse use cases, ensuring scalability and adaptability.

We address common challenges such as breaking down content silos and improving product adoption, training, and upskilling of employees and customers by providing tools like MadCap Flare, MadCap Central, MadCap IXIA CCMS, and MadCap Xyleme (an Enterprise LCMS). These solutions facilitate agile content management, personalized experiences, and seamless distribution across systems. Innovators, technical writers, information architects and instructional designers leverage our platform’s efficiency, collaboration tools, and comprehensive analytics to streamline costs, accelerate content creation, and improve knowledge sharing for enduring success.

Learn more about MadCap Software at www.madcapsoftware.com.

Overview

Datazone is the developer of the MiramoPDF Formatter– a game-changing, GUI driven formatter with a powerful composition engine for automated PDF creation from XML, DITA or any structured data.

Needs Met, Strengths, or Differentiators

Complete document formatting capability without XSL-FO or CSS. Instead, MiramoPDF enables users to create and control their document designs via an intuitive, XML standard based, GUI template designer.
Low cost model:
- No XSL-FO consultancy
- No extensive training required
- Short design development lead-time
DITA-OT plugin for easy integration with any CCMS or XML editing environment.
Enterprise scalability with queue and load management app.

General Info

Website: www.miramo.com

Overview

Syncro Soft provides a comprehensive suite of XML authoring, developing, publishing, and collaboration tools. The products are designed to accommodate a large variety of users, ranging from non-technical users to XML experts, and integrate all the major XML-based technologies, with a special focus on DITA. Available on Windows, Mac OS X, Linux, Solaris, etc. and as desktop applications, Eclipse plugins, or browser-based tools.

The Oxygen product suite includes Oxygen XML Author for user-friendly visual XML authoring, Oxygen XML Web Author for in-browser editing and reviewing, the easy-to-use and flexible Oxygen Content Fusion collaboration platform, Oxygen PDF Chemistry for obtaining PDF using CSS styles, Oxygen WebHelp for responsive HTML5, Oxygen Feedback flexible commenting platform, Oxygen Publishing Engine and Oxygen Scripting for automating publishing, validation, and other tasks. Customizing XML applications can be done with Oxygen XML Developer and Oxygen XML Editor, provides an all-in-one comprehensive XML authoring, publishing, and development tool.

Needs Met, Strengths, or Differentiators

Cross-platform and cross-device tools for all aspects of working with DITA and XML including authoring, collaboration, publishing, and development.
Transparent pricing (generally available on our website).
Great technical support.
Complete DITA editing support.
Support for connecting to many version control systems and CMSs, and integrated by all major DITA CCMSs.

General Info

Website: oxygenxml.com
Twitter: @oxygenxml
Facebook: https://www.facebook.com/oxygenxml/
LinkedIn: https://www.linkedin.com/company/syncro-soft/

As the world of content evolves at breakneck speed, managing information flow can feel like an uphill battle. At Precision Content, we become your trusted partner, shaping the future of your content together.

As experts in DITA, Information Architecture, and Structured Content Authoring, we leverage cutting-edge Component Content Management Systems (CCMS) to empower you on multiple fronts. We’ll help you deliver consistent, precise experiences for customers worldwide, prepare your content for seamless integration with AI and other intelligent systems, and craft amazing customer experiences through clear, accurate content that drives revenue and satisfaction.

Join us at the conference to discover how Precision Content can be your partner in transforming your content management through DITA and CCMS, exploring how optimized content fuels business growth and innovation, and gaining insights into creating compelling content for the future. Visit our booth or attend our
sessions to learn more!

ProSpring’s mission is to connect thriving, expanding organizations with highly qualified candidates so both are happy with the match.

As a Computer Engineer leading a development team in a Fortune 100 tech company, ProSpring’s founder saw the need for a staffing agency that has recruiters who really understand the positions they fill and who excel at submitting only highly-qualified candidates.

For the past 28 years, ProSpring has been doing just that.
Need highly qualified candidates for your contract or perm positions?

Overview

RWS is the global leader in content management and translation technology and services. 90 of the top 100 global companies work with RWS. Tridion Docs provides streamlined end-to-end component content management. It includes easy web-based authoring, reviewing, versioning, translation, and publication management, underpinned by the DITA XML standard. As a true collaborative environment with a familiar Microsoft Word-style interface, subject matter experts (SMEs) in your organization can contribute their knowledge.

Authors and reviewers can work simultaneously in the same document providing comments to each other, tracking and merging changes. Tridion Docs supports global enterprise use cases including single sourcing, product documentation, learning and training, policies and procedures, and efficient translations with delivery to multiple end points such as documents, PDFs, knowledge portals, Intranet, customer facing websites, apps, chatbots, and IoT devices.

General information:

Website: tridion.com
Linkedin: Tridion
Twitter: @rwsgroup

Ryffine is a full-service structured content consulting firm helping to modernize the business of technical communications, one team at a time. We help develop and deploy the best techniques for delivering a state-of-the-art customer experience, whether you are just starting your business case or are optimizing and maturing your processes. The result is a modern, scalable, and sustainable content infrastructure that adds value for customers and company, and grows careers.

Overview

You invest significant resources in creating content. Waste in your content lifecycle increases costs and blocks growth. The content strategy experts at Scriptorium deliver content solutions that create efficient content operations, positioning you to achieve scalability, localization, and more.

Overview

Stilo provides exceptional tools to help organizations implement structured content solutions using XML. Our tools help automate the conversion of content to XML and build XML content processing components integral to enterprise-level publishing solutions.
Products include OmniMark, a specialist programming language for developing high-performance XML/SGML content processing applications; Migrate, a unique cloud service that enables technical authoring teams to automate the conversion of their content to DITA and custom XML, and OptimizeR, a content optimization tool that enables users to automatically identify reuse potential across their DITA content and publish more consistent content, faster.

Needs Met, Strengths, or Differentiators

Conversion Automation: With the use of our unique rules editor you can modify and refine your conversion rules, ensuring high quality & consistent conversion results each time.
Secure Migration: Using our self-serve migration portal, you can ensure that your information remains safe & secure during the migration process.
Pay-As-You-Use: Maintain better control over your budget & expenses when converting to DITA using our credit-based payment system.
Deduplication: Significantly reduce the amount of content that needs to be maintained or translated on an ongoing basis by deduplicating your DITA using our OptimizeR tool.

General Info

Website: www.stilo.com
Twitter: @StiloInt
LinkedIn: Stilo International
YouTube: StiloInternational

Overview

Since 1994, WhP provides fully integrated localization services for software and content publishers, industrial automation, and medical device providers.

Our services include:

DITA consulting to help clients become more agile and cost-effective in their multilingual content
Localization in over 100 languages with a network of accredited subject-matter experts for translation and review
Techno-enabled processes such as the Augmented Review to optimize quality while lowering costs and time-to-market
Localization Managers, who are responsible for the entire lifecycle of your project.

Needs Met, Strengths, or Differentiators

With WhP, the content teams:

continuously improve their global content efficiency, and remain best-in-class
save effort, time and money
focus on their core expertise, while we take over the hassle of managing their localization projects
shine within their organization

General Info

Website: www.whp.net
Twitter @whplocalization
LinkedIn https://www.linkedin.com/company/whp and www.linkedin.com/in/dominique-trouche-whp

Overview

Zoomin empowers customers to intuitively self-serve the answers they need to continue using your products to their greatest potential.

Zoomin continuously ingests evolving product information from all siloed sources and delivers the most relevant, personalized product answers to each user, wherever they need it, within an intuitive, self-service experience. This radically improved content experience deepens product usage, prevents frustration-driven churn and reduces burden on support. Zoomin’s actionable analytics offer data-driven insights into user behavior that guide decision-making across your enterprise.customer service, lower support costs, and gain actionable insights that help drive more business.

Needs Met, Strengths, or Differentiators

Unified content: Zoomin automatically unifies all your structured and unstructured product documentation to turn key customer touchpoints into consistent, personalized sources of information.
Actionable Analytics: Zoomin’s integrated analytics engine lets administrators monitor content performance, measure business-critical self-service KPIs, and key successes. Refine your data-driven strategy and boost productivity by locating outdated or unhelpful content, areas of friction, and content gaps.
Precision Search & Intuitive Navigation: Zoomin continuously synthesizes product documentation from all your authoring tools and systems, and applies a unified taxonomy and dynamic workflows, allowing users to intuitively explore your content.
Empowered community: By embedding product content inline, users can search across all your content without leaving your community, while proactive content suggestions deflect support cases. Zoomin’s Salesforce and ServiceNow apps turn your community into the most comprehensive destination for personalized answers.
Resolve cases: Zoomin offers agents real-time guidance by analyzing each case and recommending relevant documentation solutions to share with customers without leaving your Salesforce ServiceCloud or ServiceNow agent console.

General Info

website: www.zoominsoftware.com
Twitter: https://twitter.com/ZoominSoftware
Facebook: https://www.facebook.com/ZoominSoftware/
LinkedIn: https://www.linkedin.com/company/zoomin-software/
Blog: https://www.zoominsoftware.com/category/blog/

Overview

The Center for Information-Development Management (CIDM) brings together the most highly skilled and talented managers in the field of information development from across the US and internationally to facilitate the sharing of information about current trends, best practices, and developments within the industry, from information development to training and support. Comtech Services manages CIDM.

CIDM is an organization dedicated to helping advance the profession of information development worldwide. Through CIDM, information professionals can communicate with each other regularly and learn about each other’s successes, problems, and innovations.

Membership benefits include:

Management round table discussions
Conference passes and discounts
Workshop discounts
Members-only Slack workspace
Subscription to the Best Practices newsletter
Access to information development advise

Needs Met, Strengths, or Differentiators

CIDM is the only member organization focused on both management and technical issues associated with information-development.
Our member diversity is amazing! We have teams with less than five members to teams with almost two hundred — teams using DITA and team who do not — teams writing about medical devices, medical software, networking components, semiconductors, industrial equipment, consumer products, financial software, financial policies, software-as-a-service and much more.
CIDM is an essential forum for staying connected to industry leaders and peers in other organizations and provides vital information that helps you to stay on top of best practices and trends.
CIDM enables knowledge-sharing and professional collaboration that spans all aspects of technical communication, from writing and development processes to user experience, change management, performance, academic research, and fostering innovation across a global workforce.

Representatives attending ConVEx

Dawn Stevens, President and Director of CIDM: [email protected]
Brianna Stevens, Senior Consultant: [email protected]
Dana Aubin, Senior Consultant, [email protected]
Lisa Lambert, Events Coordinator, [email protected]
Trish Grindereng, CIDM Member Liaison, patricia[email protected]
Sam Thomas, Consultant, [email protected]

Questions Attendees Should Ask us when Visiting our Booth or Slack Channel

What topics covered in the monthly managers’ roundtable sessions?
Tell me about your fall Best Practices conference and how does it differ from ConVEx?
Why should I join CIDM? Is there an ROI I can show my management to justify the membership?
Are there membership levels based on the size of my organization?
What’s the difference between CIDM and Comtech Services?

Interesting Trivia

Dawn has a collection of over 3000 Christmas ornaments and has visited every Disney park in the world.
Brianna earned a Master’s Degree in Interior Architecture & Product Design without getting an undergraduate degree.
Lisa is a woodworker (creating small furniture and home décor items) and a licensed manicurist.
Kristi has been at Comtech the longest, currently at 34 years. She is a 2nd generation Norwegian, has traveled to all 50 states and has a twin brother. Her favorite pastime is boating and reading.

General Info

Website: www.InfoManagementCenter.com
Twitter: @Center4infoDev
LinkedIn: CIDM Group and DITA Awareness Group

If you are interested in Exhibiting at this event or others, please contact us.

2024 Participating Tools Vendors

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